THE GROOMING PROCEDURE

We take the utmost care throughout the grooming process to ensure the health, safety & welfare of your dog. However, Sammy's Pet Parlour will not be held responsible for any pre-existing conditions or problems found during the grooming process. It is very important that you therefore make us aware of any health condition or allergy your dog has or has had in the past.We will always bring to your attention any problem we find whilst grooming your dog, such as teeth condition, skin, ears, lumps, bumps, abrasions, fleas and will advise a trip to the vet where applicable.We will assess your dog upon arrival for behaviour, weight and handling. We will use this time to bring to your attention any areas of the coat that we feel are too matted to be brushed out or in an area it is not safe to do so. In the case of a matted coat we will clip them short for the welfare of the dog.

REFUSAL OF GROOM 

Sammy's pet Parlour reserve the right to refuse a groom if the health and safety of the groomer and or the dog is at risk. A muzzle may be used at any part of the groom for the safety of the staff. If your dog has bitten anybody or had aggressive tendencies at any time, you must inform us prior to booking/Groom.  Owners will be liable for any harm, injury or damage to property my dog has caused. If there is any behavioural, health problems or if parasites are found on your dog, the groom will be stopped and you will be contacted to collect your dog.

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MATTED COATS

The Animal Welfare Act (2007) states that “All animals are to be protected from pain, suffering and disease”.Dematting is a painful and distressing procedure and will therefore not be carried out by Sammy's Pet Parlour. Where we consider the coat to be severely matted, the coat will be shaved off with clippers,  Your dog may look very red in places and/or, it may even bleed. This happens because very matted coats cause the blood under the skin to stop circulating. When a severely matted coat is clipped off, all the blood rushes back up to the surface of the skin which causes the redness. This doesn’t last long and soon settles. In case of bleeding we will apply a natural antiseptic (Leucillin) spray to the area or aloe vera spray to calm the area. The groom may not look perfect however, it is more important that the matting is removed and the dog is comfortable. There is usually a £10+ fee on top of the groom, this covers sharpening of blades and extra time incurred.

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CONDITIONS UNCOVERED

Sammy's Pet Parlour is not responsible for any conditions or problems discovered during or after the grooming process. Sammy's Pet Parlour will inform you of anything that has been found.

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VET CARE NEEDED

Should the worst happen and your dog needs urgent Veterinary help, Sammy's Pet Parlour has permission to take action as they feel appropriate for the wellbeing of the dog. Sammy's Pet Parlour will take your dog to either your Vet or Sammy's Pet Parlour registered Vet depending on urgency. Reimbursement will be at the discretion of Sammy's Pet Parlour unless it is clear that Sammy's Pet Parlour is liable.

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VET CARE NEED AFTER THE GROOM

If you find that your dog may need Veterinary attention after the groom, please inform Sammy's Pet Parlour within 48 hours. Reimbursement will be at the discretion of Sammy's Pet Parlour unless it is clear that Sammy's Pet Parlour is liable.

 

DISCONTINUATION OF GROOMING

Sammy's Pet Parlour reserves the right to cease to groom a dog if it is deemed that to continue would cause stress or injury to either the dog or the groomer. If the grooming session is too stressful for the dog, we will discontinue and offer to book in on the next available date.

 

PHOTOGRAPHS

We often take before & after pictures of the dogs we groom and use on our social media and for advertising.

 

PRIVACY POLICY AND GENERAL DATA PROTECTION REGULATIONS

We will never share your personal information without first seeking your permission. We do not share your information with any third parties.

 

GROOMING COST

You will be given an estimate of how much the session will be based upon his/her coat condition on the day. Puppies price will increase as they grow. Matted Coats £10+ where a comb will not pass through the coat. If we discover fleas during the groom £10+ will be charged as the salon will close and have to be fumigated. If the dog is very difficult to groom due to behaviour £10+will be charged where the safety of the dog or groomer is at risk.

 

CANCELLED APPOINTMENTS, LATE ARRIVALS/COLLECTION OR MISSED APPOINTMENTS

If you need to cancel an appointment, please let us know as soon as possible, you will get a text reminder 48 hours before your allotted appointment but Sammy's Pet Parlour does not take any liability of missed appointments incase reminder texts not sent, it will be customers responsibility of knowing when there appointment's are .Failure to attend an appointment, will result in a 100% charge of the missed groom before we can book you back in. Future grooms, We ask to have at least 48 hours notices any thing less will incur a charge of 50% of groom .If you are 15 minutes late for your appointment, we may have to re-schedule unless you let us know the reason and endeavour to arrive as soon as possible after the due time.We would appreciate it if you could collect your dog within half an hour of us calling you. Please do not call before we phone you. This is very unsettling for the dog and if the groom is not finished your dog will be sent home as they are.

Late collection, unless pre-arranged, will incur a fee of £5.00 per half hour.